Your satisfaction is always guaranteed with BCAW. We strive to provide the best quality merchandise and customer service. We ask that you consider the fact that all the merchandise you order will be a customized process, and unique to only your order. Therefore we can only accept returns on damaged or defective items. BCAW will do exchanges if you find that an item in our apparel section is not the correct size. We will be happy to exchange it for you, provided that it is in its original condition.